Potential Delays from CDK

Incident Report for myKaarma

Resolved

All systems are operational.

Posted Apr 05, 2024 - 10:19 PDT

Update

We still continue to observe elevated error counts. We will provide an update when one is available.

Posted Apr 05, 2024 - 08:34 PDT

Update

We still continue to observe elevated error counts. We will provide an update when one is available.

Posted Apr 05, 2024 - 07:38 PDT

Identified

We continue to observe elevated error counts and will share updates as soon as they become available.

Posted Apr 05, 2024 - 06:20 PDT

Investigating

CDK Dealers may see a delay in ROs and Appointments populating into myKaarma. This would impact automated welcome texts, invoices for payments, and MPI creation. We have advised CDK of the issue and are working to have it resolved.

Posted Apr 05, 2024 - 05:27 PDT

This incident affected: DMS Integration (CDK Integration).